trixbox | The Open Platform for Business Telephony

FtOCC Technician (trixbox CE, Pro and PBXtra)

FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox CE, trixbox Pro, and PBXtra systems. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course, resellers automatically become Fonality trixbox Authorized (AL2) Resellers and earn increased discounts on support.

Upcoming Dates

April 29-May 1	Madrid, Spain	Taught in Spanish	[ register ]
May 15-16	Moscow	at Sviaz/Expo Comm	[ register ]
June 24-26	Los Angeles, CA		[ register ]
Sept 16-18 - by Fonality	Los Angeles, CA	at ITEXPO West	[ register ]

Sponsored By

What do you get?

• Free trixbox Pro demo kit with Call Center Edition and support
• 20% discount on trixbox Pro licenses
• 25% discount on support
• FtOCC Certified polo, tshirt, and hat

What are some of the topics covered?

• Tier 1 and Tier 2 level troubleshooting
• LAN & WAN environments
• Proper system hardware configuration
• trixbox and PBXtra installation guidelines
• IP phone and SIP provisioning
• Proper router and firewall configuration

Who Should Attend?

• Resellers and consultants growing their trixbox and PBXtra businesses
• Linux technicians and engineers
• Fonality Authorized and Premium resellers

NOTE: A practitioner's knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.

Course Objectives

At the end of the class you should be able to:

• Install and configure trixbox CE, trixbox Pro, and PBXtra with confidence
• Resolve installation, administration, and usage problems more quickly
• Provision your own phones, thereby decreasing the turnaround time required for add-on phones and devices!
• Experience fewer problems by avoiding the usual "beginner" mistakes!
• Have an in-depth understanding of how trixbox and PBXtra work (product, process, policy, protocol)
• Receive full reseller discounts (for signed Authorized and Premium resellers only)
• Receive direct priority Level 2 access to trixbox and PBXtra support services (for signed Authorized and Premium resellers only)

FtOCC Technician Agenda:

Day 1: Moves/Adds/Changes (MAC), Installation, and Pre-Sales

Day 2: Carriers, Networking, Echo

Day 3: Integration, Case Studies,Troubleshooting

Testimonials

"FtOCC class has prepared me to succeed where others fail. If you want to design converged networks using Fonality IP PBXs you owe it to yourself, your clients, & the Fonality community of certified technicians - to earn your FtOCC credentials."
— DealFlow Networks

"I made some great relationships with other resellers at FtOCC." — Desktop Evolution

"I've been deploying and working with trixbox for the past year in my company. During FtOCC Tech, I was able to gain in-depth diagnostic skills for troubleshooting issues with Asterisk, SIP/IAX trunks, PRI, and PSTN lines. The instructor gave great details and provided demonstrations and labs to further the understanding of the materials being taught." — Central Florida Help Desk

"FtOCC opened my eyes to the intelligence behind the company. I was very impressed with the knowledge of the instructors." — GiaSpace

"Best IT training I have attended ever!"

"The training was well organized and full of a lot of solid information. The instructors are well versed in every aspect of the product. Very impressive overall."

"The best IT training I have attended, better than Vortex and New Horizons! Thanks Tyler, Mike, Kerry, and Brad."