Fonality’s World-Class Open-Source PBX and Call Center Software Solution for Resellers

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trixbox Pro Support Subscription

Support for trixbox Pro is available as an annual support subscription. Price varies depending on hardware used and number of users. Price is per extension per month, with a 12 month commitment.

trixbox CE Support Subscription

trixbox CE support can be purchased in credit units. One credit is equivalent to 1 hour of standard support as outlined in the scope of service document. Custom support is available at a rate of 2 credits per hour. Pricing begins at $100 per credit with discounts for blocks of 5 and 10 credits.

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Support Hours

  • 24/7 emergency support for system down for trixbox Pro1
  • Standard Support: M-F 8:00AM - 5:00PM Pacific Time (15:00-0:00 GMT)

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What Does Support Cover?

trixbox Support coverage varies based on which version of trixbox you're running, which support plan you choose and what hardware you on. Please refer to support matrix below. For detailed coverage information, refer to support agreement and terms and conditions.
trixbox CE
trixbox Pro
Emergency Support
24×7 Proactive Monitoring No Yes
24×7 Emergency Support No Yes1
Configuration File Backup/Restore No Yes
Initial Configuration
Installation & Administration Help Yes 1 hr
PBXConfig & HUDlite Configuration Yes n/a
Assistance with Updates/Upgrades Yes Yes
Setup of Dial Plans & Trunks Yes Yes
Fax Configuration Yes No
Hardware & Network Support
Recommended Hardware Used Yes Yes
Other Hardware Used3 Yes No
Network Configuration Guidance Yes 2 hr4
Configuration of Remote Phones3 Yes Yes
Configuration of Office Phones3 Yes Yes
T1/PRI and Analog Interface Cards3 Yes Yes
Maintenance & Troubleshooting
Automatic Code Updates No Yes5
General Troubleshooting (Platinum) Yes 2 hr3
General Troubleshooting (Gold) Yes 1 hr3
Echo Troubleshooting Yes Yes4
Developer Support Yes No

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1Requires server registration and a current support plan.
2Problem resolution may require upgrade to Recommended hardware.
3Max support time per incident.
4Hardware echo cancellation required.
5Updates are available via the user control panel, and can be installed at any time by the user.
* Please reference terms and conditions and support agreement for detailed legal information.