United Communications Magazine Product of the Year 2007 4 Stars from PCMagazine! Internet Telephony Product of the Year

Want help from our experienced trixbox support team?

Whether you are deploying trixbox CE or trixbox Pro, we have the professional support packages for you. Our support team, built over the last four years, processes over 2,000 calls and 10,000 emails per month and will efficiently help to resolve your issue.

Support Hours

  • 24/7 emergency support for system down for trixbox Pro1
  • trixbox Pro Support: Monday - Friday:

    North American Customers: 8:00 AM - 5:00 PM PDT (Local Business Time)
    European Customers: 08:00 - 17:00 GMT

  • trixbox CE Support: M-F 8:00AM - 5:00PM PDT (15:00-0:00 GMT)

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What Does Support Cover?

trixbox Support coverage varies based on which version of trixbox you're running, which support plan you choose and what hardware you on. Please refer to support matrix below. For detailed coverage information, refer to support agreement and terms and conditions.
trixbox CE
trixbox Pro
Hourly Annual Hourly Annual
Emergency Support
24×7 Proactive Monitoring No No Yes Yes
24×7 Emergency Support No No Yes1 Yes1
Configuration File Backup/Restore No No Yes Yes
Initial Configuration
Installation & Administration Help Yes 1 hr Yes 1 hr
FreePBX & HUDlite Configuration Yes Yes n/a n/a
Assistance with Updates/Upgrades Yes Yes Yes Yes
Setup of Dial Plans & Trunks Yes Yes Yes Yes
Fax Configuration Yes 2 hr3 No No
Hardware & Network Support
Platinum Certified Hardware Used Yes Yes Yes Yes
Gold Certified Hardware Used3 Yes 2 hr4 Yes 2 hr4
Uncertified Hardware Used3 Yes No Yes No
Network Configuration Guidance Yes 2 hr4 Yes 2 hr4
Configuration of Remote Phones3 Yes Yes Yes Yes
Configuration of Office Phones3 Yes Yes Yes Yes
T1/PRI and Analog Interface Cards3 Yes Yes Yes Yes
Maintenance & Troubleshooting
Automatic Code Updates No No Yes5 Yes5
General Troubleshooting (Platinum) Yes 2 hr3 Yes 2 hr3
General Troubleshooting (Gold) Yes 1 hr3 Yes 1 hr3
Echo Troubleshooting Yes Yes4 Yes Yes4
Developer Support Yes No No No

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1Requires server registration and a current support plan.
2Problem resolution may require upgrade to Platinum Certified hardware.
3Max support time per incident. Additional coverage may be purchased hourly.
4Hardware echo cancellation required.
5SE includes semi-automatic updates while EE and CCE include automatic updates
* Please reference terms and conditions and support agreement for detailed legal information.