Fonality’s World-Class Open-Source PBX and Call Center Software Solution for Resellers
More features bundled in
Fonality trixbox Pro on its own has the power to transform the way you do business and communicate. Add the rich features of HUD, and you have an all-powerful business communication solution that can take your organization to the next level and beyond.
HUD Personal
HUD Personal comes included with trixbox Pro Standard Edition, and includes basic features such as interactive desktop alerts and simple drag and drop calling.
Features | trixbox Pro SE | Buy / Activate
HUD Team
HUD Team comes bundled with trixbox Pro Enterprise Edition, and puts powerful call management capabilities at your fingertips with additional features that enhance efficiency and productivity. HUD Team enables you to find and reach people anytime, anywhere, and includes features such as call parking, extension sorting, group permission, and private enterprise chat.
Features | trixbox Pro EE | Buy / Activate
HUD Agent
HUD Agent, included with both trixbox Pro Call Center and Unified Agent Edition, gives call center managers complete call visibility and control for efficient and effective call center management. When combined with trixbox Pro, it includes a host of agent and queue management features such as agent login/logout, on-the-fly recording, call barge, call monitor, and web launcher/CRM integration. With HUD Agent, you can easily manage call queues and agents, train and coach agents in real-time, and allow every employee to have knowledgeable and professional conversations with contacts.
Features | trixbox Pro CCE / UAE | Buy / Activate
HUD Queues
HUD Queues includes all the features found in HUD Agent, and adds a visual Queue Component which provides detailed views of all queues on your server, and real-time queue statistics which includes abandon rate, abandon volume, completion rate, completion volume, agent status, and hold times. Managers and agents can receive proactive desktop alerts for calls holding in a queue and abandoned calls. Managers can also send Broadcast Alerts to all or select agents in a queue to provide additional instructions or announcements. HUD Queues is available as an add-on to all trixbox Pro Call Center and Unified Agent Edition customers
