trixbox:: The Open Platform for Business Telephony - CEO/Janitor's Blog

The Motif of Motivations

chris — Sun, 13 Apr 2008 15:50:00 -0700

Finding and retaining talent — true talent — is damn hard in a company. Some bosses, whether consciously or subconsciously, want sycophantic workers. They would never tell you that, even with a few drinks in them at a bar, but their private, even autocratic styles, determine the ultimate caliber of the folks they hire.

But, for me (and hopefully for you too) this is not the case. I want to hire people that will shoulder some of the unbearable burden I feel as a founder. Heck, I want someone to take my job someday! Yet, therein lays the problem. How do you find and retain rockstars?

Dell, Inc partners with Fonality

chris — Tue, 22 Jan 2008 21:28:56 -0800

So, as you may have noticed, I don’t usually write in my blog about Fonality-specific business or products, nor do I take many comments about such. Rather, I like to focus on issues which I feel are broadly interesting to business owners, managers, and people who see crossovers between “life” and “business”. But, today, I’m going a bit off topic. I am going to write about something historic that has happened for “my” company, Fonality. I also feel this news is quite interesting to small-to-medium businesses (SMB) everywhere. OK, maybe that was a bit self-serving, but I do think it’s true. ;)

Yes, this is a *big* day for us. Actually, this would be a big day for any startup anywhere — struggling to establish its credibility in an aggressive tech world full of behemoths. This is a day we had expressly envisioned since day one at Fonality. In fact, I can clearly remember almost four years ago — to the day — when we (the four of us working at Fonality back then) were sitting around a room and hypothesizing about our plan to revolutionize telephony (isn’t that what all founders do when they are staring at the back of a napkin?). See, our aim back then was to build the world’s easiest-to-use and most affordable business phone system. We wanted this to be the first phone system that acted like a big business phone system, but was priced for small businesses. We even went out and trademarked: “Big Business Phone System. Small Business Price.” It cost us a couple hundred bucks and I remember not being happy about that.

Open Source, Closed Minds

chris — Wed, 16 Jan 2008 11:11:46 -0800

This Open Source world for me has been a mixed bath. I came into a complex scene with complex perspectives and ambitions. For me, I have always felt that making money and ethics were not mutually exclusive. Sure, I used to have the “Microsoft is bad and Bill Gates must die” mentality in my early 20s. But, my Orwellian rant faded over time and I began to have a more balanced perspective on the world and the technology which fuels it. Perhaps this is a natural byproduct of the pragmatism which piggybacks the aging process. Perhaps this is a natural byproduct of having to pay rent. Either way, I slowly came to see a world where proprietary software had its place *and* a world where 100% free software had its place. Naturally, I found solace in betwixt – the world of “Open Source”.

Roses Where I Walk

chris — Fri, 07 Dec 2007 00:00:00 -0800

A fellow blogging friend of mine gave me a hard time tonight about not blogging more. He wrote “I would prefer more than one nugget every five weeks.” So, I decided to put digital ink to ethereal paper and talk about a subject that has been on my mind of late.

This entry is issued as a warning to other employees, managers, CEOs, and janitors alike. I call this corporate disease: “Roses Where I Walk”.

See, I have noticed an insidious little pattern that arises as your company grows. As a CEO, sitting at the top of my firm’s food chain, it affects me every day. But, I imagine that in larger (thousand+ person) companies, it probably creeps all the way down to the VP and Director level. This dastardly practice is born with no ill intention – nay, narry a dash of malice nor a whim of Machiavellian bent. Quite the opposite in fact – this rose is born from the desire to please “the boss”. And with that desire to please, comes the byproduct of removing objectivism and therefore the ability to make smart decisions based on true data and therefore the ability improve and therefore the ability to grow.

Process Makes Perfect

chris — Wed, 31 Oct 2007 12:56:19 -0700

... or “How to be a fire marshall and not a fire fighter”

I am a scientist. My craft is business and my tool is process. This means that when a crisis erupts (call it an angry customer), I don’t run from it. Nor, do I rush to appease. Nor do I hurdle toward a singular solution. Rather, I immediately begin a holistic examination of the underlying process (or lack thereof) which attributed to the breakage. I then fix (or create anew) the process, and as a byproduct avoid the problem from ever reoccurring.

Duh, right?

Well, this is actually a lot harder that it sounds.

Watcha think of my idea?

chris — Fri, 14 Sep 2007 21:45:24 -0700

For 10 years now people have approached me with business ideas, and asked: "What do you think of my idea?"

I guess they ask me because I have had three business and all three have been successful thus far. My last business had 100 employees before I turned 25. I barely finished high school, yet by the time I was 26, I had been acquired by a $3B publicly-held company and became a Vice President there and within months was acquiring other companies for $20 million dollars. So, people ask me for my advice. A lot.

And I have always taken their "What do you think of my idea?" very seriously. After all, asking for an opinion on something that you have labored over is difficult - it's a moment of vulnerability as you open yourself up to a potential battery of cerebral criticism and intellectual pugilism. It's not easy ...and I know this.

The Power of "I Don't Know"

chris — Thu, 06 Sep 2007 04:34:07 -0700

What a frustrating day.

I spent 2 hours talking in circles with an executive in what started as a simple question. I got a confusing answer to my first question and pursued that answer with more questions. The answers back to these new questions were even more confusing, and contradictory to the original answers, which morphed into a new set of questions.

Wash, rinse, repeat.

Fast forward two hours and many heart palpitations later ...and I finally realized that this executive simply does not know the power of "I don't know".

Do you have enough courage to say "I don't know"? What about when the pressure is on and a boss or potential investor looks you dead in the eye and asks you a question that you think you should know? Do you then have the fortitude at that precise moment to look them dead in the eye and say "I don't know"?

1+1 = ½

chris — Wed, 29 Aug 2007 11:14:28 -0700

I have noticed some funny math in my startups over the years.

This funny math doesn't start until after VC funding -- so to better explain it, I must first rewind the clock to our pre-institutional investor stage.

See, I do funding a bit different than other entrepreneurs. I launch the company myself. I form (some of) the team. We build the product. We get to revenues ... and we even go profitable. In short: we get our ship lean, mean, and pumping efficacy from every valve.

Then we go get VC funding (less dilution, more control, etc.)

It's so predictable what happens next. Ya gotz some green in the bank and a newly formed HR department, replete with a salivating recruiter, brimming with job reqs to be filled. Go! Go Go!

CC your A$$

chris — Wed, 22 Aug 2007 14:09:20 -0700

(1,049 emails left in my Inbox)

Email is ruining my company. Not because of SPAM or viruses or because no matter how many times I click I never seem to satisfy my long-lost Nigerian relative.

No, I have gotten to the point where I am 1,000 emails behind.

As a CEO, this is strategically dangerous for a company.

You scoff at me. You chortle. Perhaps you risk a guffaw. You thought email was efficient, and when you had 5 employees it was. But now, it is killing YOU TOO in ways you don't even know.

It is WASTING YOUR TIME. It is DESTROYING your accountability and STRIPPING your employees of ownership. Welcome to what I call the "CC disease" or "CC your a$$". It's a virus I tell you - spreading seeds of inefficiency through your company at the speed-of-packet.

the Tsunami week and the Point of the Janitor's Blog ...

chris — Fri, 17 Aug 2007 12:38:06 -0700

(Desperately trying to leave office on Friday before sun goes down)

I am intending for this blog to be more about startups and my experience as a successful entrepreneur in the tech space than about VoIP, open source, or my own company specifically.

As a 33-year "old" serial entrepreneur (I hate that term, makes me feel like I store body parts in my freezer), I have come to find a lot of repeatable lessons in building businesses. See, Fonality is my third startup and third round of playing a CEO/Janitor on TV, and things are starting make more sense now ...

My First Blog - v. 2.0

chris — Sun, 12 Aug 2007 15:30:24 -0700

(Sun. night, just finished launching, eating first meal of day)

So, my company asked me to write a blog to inaugurate the launch of our new product, trixbox Pro. My first blog, oh goody - the Web needs more of these.

So I sat down and banged one out. I was all proud of it and sent it out to my executive team. It was a big thought leadership muckety muck piece and I was feeling all leadership-like.

Then my phone rang. It was Dan, my VP of Finance, fellow board member, and now spiritual blog advisor.

My First Blog Ever

chris — Sun, 12 Aug 2007 14:34:08 -0700

These, my friends, are hybrid times.

It seems as if, since the dawn of the Web in the 90s, our society has been in a 15 year never-ending digital transformation. The voracious appetite of this packet-based revolution never ceases. Industry by industry, medium by medium, the digital beast sets its sites on a new victim, and, slowly, the propriety walls crumble and new birth takes place. These transformations, while painful, have improved society by bringing us together and putting us in charge.

First there was email. This literally took the post office by storm. And, despite the best efforts of SPAM and viruses, email has become the firm standard for the bulk of written communication these days. Love it or hate, that baby is here to stay.